Frequently Asked Questions

General

Is Nebo free? Nebo is free to download and use. You need your own AI provider API key (or use Ollama for free local models). Some marketplace extensions have a price set by their creators.

Is Nebo open source? Yes. Nebo is licensed under Apache 2.0. The source code is available on GitHub.

What platforms does Nebo support? macOS (Apple Silicon and Intel), Windows 10+, and Linux (x86_64 and ARM64).

Does Nebo work offline? Yes, if you use Ollama with a local model. Built-in tools like file operations and shell commands work offline. Web-related tools need an internet connection.

Privacy & Data

Where is my data stored? Everything is stored locally on your computer — conversations, memory, files, and settings. Nothing is stored on our servers.

Does Nebo send my data to the cloud? When you chat, your message is sent to your chosen AI provider (Anthropic, OpenAI, etc.) for processing. The response comes back to you. Nebo itself does not store your data on any server.

Can I delete all my data? Yes. Uninstalling Nebo removes all local data. You can also clear specific data (memory, conversations, extensions) from the Settings panel.

Troubleshooting

Nebo isn't starting Check that you have the correct version for your platform. On Linux, ensure WebKitGTK is installed. Try running from the command line to see error messages.

My API key isn't working Verify the key is correct and has sufficient credits/permissions. Try the key directly with the provider's API to confirm it works.

Extensions aren't loading Ensure the extension files are in the correct directory. Check that the SKILL.md or AGENT.md has valid YAML frontmatter. Restart Nebo after adding extensions.

Memory isn't working Memory requires a conversation context. Short, one-off questions may not trigger memory storage. Have a longer conversation about a topic and ask Nebo to remember specific details.